Due to the COVID-19 pandemic (Omicron) and the Lunar New Year in Asia, the Countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions. Tracking numbers will be uploaded to your orders on-time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.
We shipped these countries:
United States, Canada, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Austria, Belgium, Bulgaria, Croatia, France, Georgia, Germany, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, Australia, New Zealand, Israel, Costa Rica
Delivery Time = Processing time + Shipping time
Processing Time: 7 – 10 business days (in regular seasons) or more depending on holiday seasons.
Shipping time varies by location. These are our estimates:
United States: 1-2 Weeks
Canada, Europe: 2-4 Weeks
Australia, New Zealand: 2-4 Weeks
Mexico, Central America, South America: 2-4 Weeks
Please be reminded that Our policy lasts 30 days from the date that you receive your product from us. If 30 days have gone by since the delivery of your purchase, we can't offer you a refund or exchange, unfortunately. We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.